Terms of service
Updated 20 October 2026
Provider
Contact details that are not listed here are available on request by email, from the contact on the front page.
1. The service
Asukasportaali is a communication service for apartment buildings. It does not do accounting, invoicing, legal records or payments between residents. It does not replace the system of the property manager.
2. Customer and users
The customer is the housing company. The person who orders the subscription confirms that they have the right to do so on behalf of the housing company. Residents and other members are users of the service, and the service is free for residents. The administrator of the building manages access and is responsible that the right people can enter the portal of the building.
3. Subscription, trial and price
The trial lasts 60 days. When the subscription starts, the subscriber chooses card or invoice. The first charge or invoice comes only after the trial. Prices include VAT and depend on the size of the building. A yearly payment is the price of ten months. Stripe handles the payments. A change of price is announced at least 30 days in advance and does not affect a period that is already paid.
4. Cancellation and ending
You can cancel at any time in the subscription settings. The service stays on until the end of the paid period. After that the building is closed, and the data is kept for 90 days so that the subscription can be started again. The subscriber can ask for earlier deletion. Periods that are already paid are not refunded, unless the law requires it.
5. Late payment
If a payment or an invoice stays unpaid and the new attempts of Stripe fail, the portal of the building is suspended. It opens again when the payment is made.
6. Content and use
Users are responsible for the content they add. Unlawful, offensive or misleading content must not be published. An administrator can remove content and limit access, and these actions are recorded. The provider can remove content or block use when this is necessary to follow the law or for the security of the service.
7. Marketplace and payments between residents
The portal does not handle payments between neighbors, delivery or warranties. Sales and gifts are made between residents at their own risk, and the provider is not a party to them.
8. Availability and liability
The service is provided as it is, and the provider aims to keep it available. To the extent that the law allows, the liability of the provider is limited to the fees that the customer paid in the previous 12 months. The limit does not apply to liability that cannot be limited by law. The statutory rights of a consumer remain.
9. Data protection
The processing of personal data is described in the privacy notice. For the content of the housing company, the housing company is the controller and the provider processes the data on its behalf. The data processing terms are given on request.
10. Changes and governing law
The terms can change. An important change is announced at least 30 days in advance by email or in the portal. The terms are governed by the law of Finland.